Which term provides advocacy to resolve disputes for residents in long-term care facilities?

• A. Incontinent
• B. Ombudsman
• C. Neglect
• D. Nosocomial

Answer: (B)

Advocacy and dispute resolution for residents in long-term care is provided by an ombudsman. An ombudsman is a designated advocate who listens to residents, investigates concerns, and works to resolve conflicts with staff or facility administration. They protect residents’ rights, ensure quality of care, and offer information about residents’ options and the processes for addressing issues. They act as neutral mediators and educators, helping residents understand their care plans and file formal complaints if needed, while maintaining confidentiality and aiming to resolve problems before they escalate. This role is separate from direct care or medical services, focusing instead on supporting residents and ensuring fair treatment within the facility. The other terms aren’t related to advocacy: incontinence relates to a medical condition, neglect is a form of harm or omission, and nosocomial refers to infections acquired in a hospital setting.